AI Employee answers homeowner inquiries 24/7 across chat and voice, grounded in your CC&Rs, bylaws, minutes, and ARC guidelines — citing the exact section every time and routing the rest to staff with full context. One account, every community you manage.
Community managers lose one to two hours a day to the same questions — pool hours, parking, paint colors, ARC rules, dues, trash days, board meeting dates. Roughly 70% is repetitive document Q&A that never needed a person. AI Employee takes that volume off their plate and hands back the rest with everything attached.
It handles the inquiry types that drive your call and email volume — and when it can't fully resolve something, it escalates to the right staff member with the full conversation attached.
Answers questions on CC&Rs, bylaws, rules, ARC guidelines, and board minutes — citing the exact section and document date every time.
With your system connected, authenticated homeowners check their balance and dues without calling the office or logging into a separate portal.
Homeowners check the status of maintenance requests and submit new ones through a secure session, pulled straight from your records.
Residents track architectural review submissions and violation history themselves, instead of waiting on a manager to look it up.
A chat widget on your portal and an inbound voice line answer 24/7. Homeowners who prefer to call get the same cited answers, spoken aloud.
A board-member mode gives procedural answers on quorum rules, voting thresholds, and amendment history — so prep takes 30 minutes, not hours.
AI Employee never freelances. Answers come from your governing documents and cite the specific section — even your oldest CC&Rs are usable. Every access to personal information is logged, with privacy controls built in. When a homeowner disputes a violation, you have a complete record of what was answered and which document it came from.
Your management company is one account; each HOA stays fully separate, with its own documents, branding, voice, and homeowners — cross-community data blocked by default. Directors and managers get a per-community dashboard, review what the AI answered today in minutes, and adjust tone for homeowner, board, or staff — no engineering ticket required.
Add a community, manage its documents, and see per-HOA results and conversation activity at a glance.
Review every homeowner exchange and access record with citations and full context, scoped to each community.
Track the share of inquiries resolved without staff over 30/60/90 days, plus a common-questions report per community.
Adjust tone by audience and set voice persona and branding without an engineering ticket.
Deflection rate — the share of inquiries resolved without a staff handoff — is the metric your savings map to.
Book an HOA demo and we'll show AI Employee answering real homeowner questions from real governing documents — with citations, across chat and voice.