AI Employee answers homeowner inquiries 24/7 across chat and voice — grounded in your CC&Rs, bylaws, minutes, and ARC guidelines, citing the exact section every time. It routes complex cases to staff with full context, and helps managers prep board meetings, look up documents, and more.
It handles the inquiry types that drive your call and email volume — and when it can't fully resolve something, it escalates to the right staff member with the full conversation attached.
Answers questions on CC&Rs, bylaws, rules, ARC guidelines, and board minutes — citing the exact section and document date every time.
Homeowners check the status of maintenance requests and submit new ones through a secure session, pulled straight from your records.
AI Employee answers from the architectural guidelines instantly and walks homeowners through the process step by step.
A chat widget on your portal and an inbound voice line answer 24/7. Homeowners who prefer to call get the same cited answers, spoken aloud.
The same grounded, cited knowledge base that answers homeowners also gives your managers instant answers across every community they run.
Surfaces cited minutes, bylaws, and amendment history, answers procedural questions, and drafts a starting packet — prep in 30 minutes, not hours.
Find the exact rule, policy, or precedent across every governing document in seconds, with the section and date cited — no flipping through PDFs.
When a manager takes on a community, they get instant cited answers on its rules and history — getting up to speed without a handoff binder.
AI Employee never freelances — every answer comes from your governing documents and cites the exact section, even your oldest CC&Rs. Personal-data access is logged with privacy controls built in, so when a homeowner disputes a violation, you have a complete record of what was answered and from which document.
One account for your whole company, with each HOA fully separate — its own documents, branding, and homeowner data, cross-community access blocked by default. Managers get a per-community dashboard, no engineering ticket required.
Add a community, manage its documents, and see per-HOA results and conversation activity at a glance.
Review every homeowner exchange and access record with citations and full context, scoped to each community.
Track the share of inquiries resolved without staff over 30/60/90 days, plus a common-questions report per community.
Adjust tone by audience and set voice persona and branding without an engineering ticket.
Deflection rate — inquiries resolved without a staff handoff — is the metric your savings map to.
Book an HOA demo and we'll show AI Employee answering real homeowner questions from real governing documents — with citations, across chat and voice.